We are committed to providing gentle, state-of-the-art dermatologic care.
We understand that you may feel anxious about visiting the dermatologist. You are not alone. Pediatric Dermatology of North Texas is committed to making sure that you are comfortable and happy every time you visit our practice. Because we're sensitive to your needs, you can always count on receiving individual attention from our doctors and staff.
For your convenience, we have the following resources available to you.
Payment & Insurance
Learn about the accepted payment and insurance options we offer.
Easily access our patient forms.
Access our secure, online patient portal.
Links to several useful websites that address pediatric dermatology conditions, research, and support.
We want to make your experience at Pediatric Dermatology of North Texas a positive one. In order to accomplish this, we work together as a team to provide quality care in a supportive environment. We want and need you, the parent, to be a part of the team. This allows your child to receive the best and most immediate services. Below is a summary of our office policies, which we hope will allow you access to the information you need in making important health care decisions for your child.
PATIENTS WHO HAVE NOT ARRIVED WITHIN 15 MINUTES OF THEIR SCHEDULED APPOINTMENT TIME WILL BE RESCHEDULED.
We value information provided by the caretakers of the children we serve. It helps us to accurately understand the problems at hand and arrive at a correct diagnosis. Therefore, we ask that the parent or guardian complete all questionnaires and forms in their entirety.
Your follow-up appointment, if needed, will be offered at the completion of your visit and will be scheduled with either Dr. Ghali or the Pediatric Nurse Practitioner.
We make every attempt to see patients at their scheduled appointment time. If your child needs an urgent appointment, it must be scheduled through the nurse. Leave your message with the nurse or the front desk and the nurse will return your call. We will make every effort to accommodate true emergency patients; however, we do not have the capacity to see walk-in patients. Please call ahead so that we can accommodate you appropriately.
For after-hour emergencies please call the office and follow the instruction on the recording. The numbers are below. The physician will return your call. We ask that you do not call after hours for any refill requests or any calls about IPledge issues, as the physician will not have access to your child's records.
Office: (817) 421-3376
Fax: (817) 416-4269
We understand that there are times when it will be necessary for you to cancel or reschedule your appointment. In order to accommodate all patients, we ask that you provide the office with at least a 24-hour notice of any necessary changes. There will be a charge of $35.00 for missed appointments without prior cancellation. You may leave a message after office hours.
It is the responsibility of the patient and their primary care physician to make sure that a referral to see the specialist (pediatric dermatology) has been requested, processed and sent. The process of obtaining a referral usually takes 7-10 working days by your Primary Care Physician. We ask that you arrange this with your PCP and have the referral in our office no later than 48 hours prior to your appointment. If we do not have the referral, we will ask that you reschedule your appointment and obtain the referral before the next appointment.
The clinical staff supports the doctor with patient care. This includes patient phone calls, prescription requests, etc. They make every effort to handle patient calls within 24 hours. If you have an urgent matter that needs immediate attention, please call our front office and ask them to notify the nurse. All prescription refill requests require 24-hour notice to our office staff. We ask that you contact your pharmacy and they will fax a refill request to our office. These will be reviewed and faxed back with the necessary authorization. Following the 24 hour processing time, you should contact your pharmacy to see if the prescription is ready to be picked up.
We have an excellent office staff to assist you with appointments, phone calls, medical records and insurance questions. We want your experience to be seamless and pleasant; therefore, we need your help in always notifying us of any changes in your address, phone numbers or insurance.
If you call after hours please leave your message with the following information: the patient's name, date of birth, your name, a number to return the call the next business day, and a detailed message.
All medical record requests require a written release of information with a signature from the legal guardian or parent. We will require 10 to 14 days for processing from the day we receive the request. There will be a charge for copies released to family members, attorneys and insurance companies. No charge will be applied if the records are transferred to another treating physician. No medical records will be faxed from this office.